So this one did as Apple requested I answer a survey on the quality of my service experience. Well ...
No-one who is satisfied with something will respond to a survey as what should you say ... had a great time, would have been better with hookers (shrug).
The summary was straight-up:
Late-2013 iMac ran perfectly until Yosemite 10.10.3 and has been crashing relentlessly ever since. No-one has any idea what's wrong with it. It is at the Apple Store again now.
The next question: Will you accept a phone call about this survey.
I replied that I would. It did not (cough) ask for a phone number, tho.
The thing that has me shaking in my boots is the Genius Bar heavy suggested a monitor problem but think that through. The problem with a busted monitor is usually the opposite: you can boot the machine but you can't see what it does. Either that or it crashes during the boot but it's hugely unlikely that a busted monitor or a busted video card would prevent altogether the ability to boot. The machine has a hot-rod video card in it but there was no sign of failure. Sometimes it goes that way and they just die but the above still applies. That's not likely to prevent booting.
That suggests card swapping and I don't have the money to bail it out of there even if they only have to replace a power cable. I also don't believe I'll need it as I have zero reason to believe this problem is not due to Yosemite 10.10.3 or some incompatibility problem it creates. Incompatibility with external devices has nothing to do with it as it crashes when they're not present. External software makes no difference either as I didn't load any until the Safari extensions. That shouldn't be too tough for Apple to duplicate as Apple is the front for the extensions. They don't write them but serve as a clearing house to present them. In other words, they are hardly tough for Apple to find.
The Safari extensions are:
AdBlock
Translate
Stop/Reload
SafariRestore (reload tabs from last session)
All are from the first page of the Apple Safari Extensions page. There was nothing else in the system as no third party or optional Apple software was installed. After installing the extensions, it crashed immediately and never really recovered. Next stop was the Apple Store.
No-one who is satisfied with something will respond to a survey as what should you say ... had a great time, would have been better with hookers (shrug).
The summary was straight-up:
Late-2013 iMac ran perfectly until Yosemite 10.10.3 and has been crashing relentlessly ever since. No-one has any idea what's wrong with it. It is at the Apple Store again now.
The next question: Will you accept a phone call about this survey.
I replied that I would. It did not (cough) ask for a phone number, tho.
The thing that has me shaking in my boots is the Genius Bar heavy suggested a monitor problem but think that through. The problem with a busted monitor is usually the opposite: you can boot the machine but you can't see what it does. Either that or it crashes during the boot but it's hugely unlikely that a busted monitor or a busted video card would prevent altogether the ability to boot. The machine has a hot-rod video card in it but there was no sign of failure. Sometimes it goes that way and they just die but the above still applies. That's not likely to prevent booting.
That suggests card swapping and I don't have the money to bail it out of there even if they only have to replace a power cable. I also don't believe I'll need it as I have zero reason to believe this problem is not due to Yosemite 10.10.3 or some incompatibility problem it creates. Incompatibility with external devices has nothing to do with it as it crashes when they're not present. External software makes no difference either as I didn't load any until the Safari extensions. That shouldn't be too tough for Apple to duplicate as Apple is the front for the extensions. They don't write them but serve as a clearing house to present them. In other words, they are hardly tough for Apple to find.
The Safari extensions are:
AdBlock
Translate
Stop/Reload
SafariRestore (reload tabs from last session)
All are from the first page of the Apple Safari Extensions page. There was nothing else in the system as no third party or optional Apple software was installed. After installing the extensions, it crashed immediately and never really recovered. Next stop was the Apple Store.
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