Really not a lot. However, the tech ran multiple hardware tests while I was there and all of them came back green.
The tech wanted to keep the machine as he was having trouble doing a virgin install of Yosemite 10.10.3. I did not resist as there is no clear way to get the Techsmith software out of the system without damaging Yosemite because it installs deep-system code (e.g. kernel extension / kext, etc). This step will make it dead and there's zero chance you will ever hear of Camtasia being installed again on this system.
Note: Techsmith will load the software onto your system but their 'uninstall' process does not get it all back out again. As discovered in contacting their tech, they don't show any evidence of even knowing where it went.
So the next update will be the iMac running a virgin copy of Yosemite. I am assuming no additional tests can be run as he has already run them and they definitely dive deeper than the built in Apple Hardware Diagnostics but the results were still clean.
The result tomorrow may be to come to pick it up and see what happens. Fair enough but my preference, especially if this will cost me $100, is to crank up diagnostics and then make it loop all night as some time in that period it should crash and there's the best diagnostic of all.
Assuming there is nothing found in the hardware and I strongly expect there will not be anything, the next move is to bring up each piece of additional software but slowly and deliberately. For that aspect, the system has to be built up one component at a time and tested before moving forward. If there is nothing wrong with the hardware and nothing obvious wrong with Yosemite then the only other conclusion is there is a conflict with the other software. Each component test will require a full day to validate it. If that does not crash then install the next one and wait another day.
Movin' along.
The tech wanted to keep the machine as he was having trouble doing a virgin install of Yosemite 10.10.3. I did not resist as there is no clear way to get the Techsmith software out of the system without damaging Yosemite because it installs deep-system code (e.g. kernel extension / kext, etc). This step will make it dead and there's zero chance you will ever hear of Camtasia being installed again on this system.
Note: Techsmith will load the software onto your system but their 'uninstall' process does not get it all back out again. As discovered in contacting their tech, they don't show any evidence of even knowing where it went.
So the next update will be the iMac running a virgin copy of Yosemite. I am assuming no additional tests can be run as he has already run them and they definitely dive deeper than the built in Apple Hardware Diagnostics but the results were still clean.
The result tomorrow may be to come to pick it up and see what happens. Fair enough but my preference, especially if this will cost me $100, is to crank up diagnostics and then make it loop all night as some time in that period it should crash and there's the best diagnostic of all.
Assuming there is nothing found in the hardware and I strongly expect there will not be anything, the next move is to bring up each piece of additional software but slowly and deliberately. For that aspect, the system has to be built up one component at a time and tested before moving forward. If there is nothing wrong with the hardware and nothing obvious wrong with Yosemite then the only other conclusion is there is a conflict with the other software. Each component test will require a full day to validate it. If that does not crash then install the next one and wait another day.
Movin' along.
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